CSP - Commerce Service Provider
Platform for e-commerce businesses to integrate logistics, order fulfillment, and shipment tracking into their storefronts.
CSP Platform Overview
De. CSP enables commerce platforms to provide seamless logistics:
- Account Management - CSP workspace and profile configuration
- User Management - Customer and operator accounts
- Team Collaboration - Operator roles and permissions
- Customer Support - FAQ management and knowledge base
- Team Invitations - Invite team members and partners
Built for: E-commerce platforms, online marketplaces, retail systems, D2C brands
What is CSP?
Commerce Service Provider (CSP) workspaces enable e-commerce platforms to integrate De. logistics capabilities directly into their commerce systems. CSPs connect their storefronts to LSP providers for seamless order fulfillment and delivery.
Who Should Use CSP?
E-Commerce Platforms
- Shopify, WooCommerce, Magento stores
- Custom commerce platforms
- Multi-vendor marketplaces
- D2C brand websites
Online Marketplaces
- Multi-seller platforms
- Aggregator services
- Peer-to-peer marketplaces
- Subscription box services
Retail Systems
- Omnichannel retailers
- Click-and-collect operations
- Same-day delivery services
- In-store pickup integration
Core Capabilities
Account Management
Manage your CSP workspace configuration, business profile, subscription settings, and integration status.
Key Features:
- Workspace configuration and settings
- Business profile management
- Platform integration (Shopify, WooCommerce, etc.)
- Subscription and billing management
- API key management
User Management
Register and manage customer accounts for order tracking and delivery preferences.
Key Features:
- Customer account creation
- Profile and preferences management
- Notification settings (email, SMS, push)
- Order history and tracking
- Address book management
Operator Management
Add team members to manage your CSP workspace with role-based access control.
Operator Roles:
ADMIN- Full workspace accessMANAGER- Operations managementSUPPORT- Customer support operationsREADONLY- View-only analytics access
Key Features:
- Team member invitations
- Role-based permissions
- Access control for orders, shipments, customers
- Activity logging and audit trails
FAQ Management
Build and maintain a customer support knowledge base for common questions.
FAQ Categories:
- Shipping and delivery
- Returns and refunds
- Order management
- Account settings
- Payment and billing
Key Features:
- Multi-language support
- Category organization
- Tag-based search
- Published/draft status
- Analytics on FAQ usage
Team Invitations
Invite team members and partners to collaborate in your CSP workspace.
Key Features:
- Email invitations with custom messages
- Role assignment on invitation
- Expiration management
- Invitation tracking and status
- Resend and cancel options
Use Cases
E-Commerce Integration
Scenario: Shopify store with 1,000+ daily orders
Workflow:
- Customer places order on storefront
- Order automatically creates shipment via LSP
- Customer receives tracking link
- Real-time delivery updates via email/SMS
- Proof of delivery captured and stored
Services Used:
- User Management for customer accounts
- Integration with LSP for shipment creation
- FAQ Management for customer support
Multi-Vendor Marketplace
Scenario: Marketplace platform with multiple sellers
Workflow:
- Each seller operates as separate LSP
- CSP coordinates order routing to appropriate LSP
- Unified tracking experience for customers
- Centralized customer support via FAQ system
- Operator management for marketplace admin team
Services Used:
- Account Management for marketplace configuration
- User Management for buyers
- Operator Management for admin team
- FAQ Management for support
D2C Brand
Scenario: Direct-to-consumer brand with custom website
Workflow:
- Custom integration using CSP APIs
- White-label tracking pages on brand domain
- Branded delivery notifications
- Customer preferences for delivery windows
- Returns management integration
Services Used:
- Account Management with custom branding
- User Management with preferences
- Integration with multiple LSP carriers
Getting Started
Workflow Overview
Create CSP Workspace
Register your commerce provider account
Set up your CSP workspace with business profile, e-commerce platform integration details, and initial configuration.
Configure Platform Integration
Connect your e-commerce platform
Supported Platforms:
- Shopify
- WooCommerce
- Magento
- Custom platforms via REST API
- BigCommerce
- PrestaShop
Configure platform-specific settings, webhook endpoints, and data synchronization preferences.
Add Team Members
Invite operators and support staff
Add team members with appropriate roles:
- Admin for workspace management
- Managers for operations oversight
- Support staff for customer service
- Read-only access for analytics
Build Knowledge Base
Create customer support FAQs
Set up FAQs to help customers with common questions about shipping, returns, tracking, and account management.
Go Live
Start processing orders
Connect to LSP providers, configure delivery options, and begin processing customer orders with automated shipment creation.
Key Benefits
Seamless Integration
Quick Setup
- Connect major e-commerce platforms in minutes
- Pre-built integrations for Shopify, WooCommerce, Magento
- Custom API for proprietary systems
Automated Workflows
- Automatic shipment creation from orders
- Real-time status synchronization
- Webhook notifications for events
Enhanced Customer Experience
Tracking & Transparency
- White-label tracking pages
- Real-time delivery updates
- Automated email/SMS notifications
Flexible Delivery Options
- Time slot selection
- Multiple carrier options
- Same-day and express delivery
Operational Efficiency
Centralized Management
- Single dashboard for all orders
- Multi-LSP coordination
- Performance analytics
Customer Support
- FAQ management system
- Order history access
- Self-service tracking
Multi-Tenancy
Every CSP workspace is fully isolated:
- Database - Dedicated collections per workspace
- API Keys - Workspace-scoped authentication
- Billing - Independent usage tracking
- Users - Isolated customer and operator accounts
- Branding - Custom white-label settings
Integration Patterns
Webhooks
Subscribe to real-time events for order updates, shipment status changes, and delivery confirmations.
Platform Integrations
Pre-built connectors for major e-commerce platforms with automatic order synchronization.
White-Label Tracking
Customizable tracking pages that match your brand identity and domain.
API Reference
For detailed API documentation including endpoints, schemas, and examples:
Next Steps
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